Privacy Policy

In this Privacy Policy “Valocity” means Valocity Holdings Limited and all our related entities. This Privacy Policy sets out how Valocity manages personal information.

Valocity is committed to protecting any personal information you provide to us. Valocity is bound by the Privacy Act 2020 (the Privacy Act) and the Information Privacy Principles that are set out in the Privacy Act. 

What personal information does Valocity collect?

We collect personal information including your name, address, contact phone number, email address, and website user data (which may include your IP address and cookies).

How does Valocity collect personal information?

Valocity collects and/or receives personal information from:

  • you directly (including when registering and completing online forms or transactions, over the telephone, by facsimile, and email);
  • publicly available sources;
  • third parties where you have authorised us to collect it on your behalf;
  • third parties where you have authorised the disclosure.

What does Valocity mainly use personal information for?

We use your personal information:

  • to conduct our business;
  • to engage third parties on your behalf;
  • to provide our goods and services to you;
  • to communicate with you, either directly or via one of our service providers, for sales, marketing or research purposes, where you have given consent to receive such communications;
  • to improve, enhance and develop our business;
  • for customer experience and tailoring your experience with us;
  • to verify your identity;
  • in a de-identified format for aggregated data insights, data intelligence, data modelling and related purposes;
  • to comply with our legal obligations; and
  • for any other purposes for which you have given us permission.

Sharing personal information

Valocity may disclose your personal information to:

  • third parties who assist us in providing our goods and services;
  • third parties who provide services on our behalf;
  • anyone else who you have authorised us to disclose it to;
  • one of its shareholding companies for the purpose of answering your enquiry; and
  • comply with any laws.

How does Valocity store and secure personal information?

Valocity complies with the Privacy Act and ensures that all personal information is protected as is reasonable under the circumstances, against loss, unauthorised access, use, modification, disclosure, or misuse.

How can I gain access to my personal information?

You can request access to or correction of your personal information at any time by contacting Valocity at the contact details on this webpage. You can also contact us to update the personal information we hold about you.

Terms of Use

Unless otherwise stated you may copy textual material published by Valocity on this website for internal, non-commercial use within your organisation only, but any copyright notice applying to the material must appear on all copies.

Some material on this website including trademarks are owned by third parties. If the copyright owner of any material (including trademarks and logos) published on this website is not Valocity, or if you have accessed material via a link provided on this website, your rights regarding that material will be as defined by the copyright owner of the material concerned.

Except as set out above, all rights to this website (including rights in text, graphics, selection, arrangement, and overall website design) are reserved and no right or licence is granted or implied under any copyright, patent, trademark, or other intellectual property right of Valocity or any other party as a consequence of the publication of any material on this website.

No material from this website may be published in any media (including electronic media) without Valocity’s prior written permission.

Linked websites

Valocity is not responsible for the content of any other website, even if you access that website via a link on or Valocity provides links to you only as a convenience, and the inclusion of any link does not imply endorsement by Valocity of that website.


Like many other websites on the internet, the Valocity website uses cookies and other tracking and analytics tools (e.g. Google Analytics) to store and track information when you are on our website for the purpose of:

  • customising your experience and providing more tailored content and material to you on our website; and
  • conducting business and marketing analysis and improving our services.

If you do not wish to allow cookies you may change your browser settings to disable cookies. However, if you disable cookies some parts of the website may not function properly. The Google website contains further information about analytics and a copy of Google’s privacy policy.

Purpose and validity of information

Information on this website is primarily of an informative nature. Valocity is dedicated to ensuring that the information on this website is correct and up to date but does not accept liability for any errors or omissions.

Valocity is not responsible for the results of any actions taken on the basis of or in reliance on information on this website.

Valocity disclaims all and any liability to any person in respect of any act done or omitted to be done in reliance on the contents of this website. The views expressed by independent industry analysts and commentators are those of the author only and not necessarily those of Valocity.

The development of Valocity’s products and services is continuous and published information may not be up to date. Some information on this website about Valocity’s products and services is provided through links to other websites.

More information

Privacy Officer:

Specialist Consultant

Valocity Ltd

PO Box 68-093

Newton, Auckland 1145

New Zealand


Valocity may update this Privacy Policy from time to time. Valocity will use reasonable endeavours to give notification about any material changes which affect how it manages personal information.

Last updated: August 2021

    Website terms and conditions

    Please read the following terms and conditions carefully. These terms and conditions apply to the use of this website.

    1. Terms of Agreement

    1.1 This agreement is made between you as the user (´you´ or ´your´) and Valocity Limited (´Valocity´) and it constitutes the terms and conditions in respect of your access to and use of the Valocity Website (´the Website´). By accessing the Website you agree to be bound by all these terms and conditions.

    1.2 As a condition of your use of the Website, you warrant to Valocity that you will not use the Website for any purpose that is unlawful or prohibited by these terms and conditions. You may not use the Website in any manner which could damage, disable, overburden or impair the Website or interfere with any other party´s use and enjoyment of the Website.

    2. Modification of Terms

    2.1 These terms and conditions may be changed by Valocity at any time via notice on the Website.

    3. Terms of Use 

    3.1 You will be provided with an access login and initial password for the Website once you are approved as an authorised user. When you first log on you will be prompted to change your password (and such new password must meet a minimum security criteria). You must keep your login details and password secure at all times.

    3.2 You may use this Website for the purposes of requesting a valuation for a property, or accepting such request and uploading a valuation report (as the case may be) and for other purposes agreed or reasonably required to ensure the efficient and effective operation of the Valocity System.

    3.3 You will:

    (a) Be solely responsible for any content that you upload (whether it be images, text, or documents) to the Website;

    (b) Not use this Website directly or indirectly for any activity which breaches any laws, infringes a third party´s rights, is unlawful, or breaches these terms and conditions;

    (c) Not attempt to gain unauthorised access to the Website or use another person´s name, registration account or password;

    (d) Not tamper with, hinder the operation of or make unauthorised modifications to the Website;

    (e) Not:

    (i) Translate, reverse engineer, reverse assemble, or decompile, or otherwise attempt to access or discover the source or object code of the Website;

    (ii) Copy or reproduce the Website without Valocity´s prior written consent;

    (iii) Permit any unauthorised third party to examine, repair or in any way alter the Website;

    (iv) Provide access to, sell, transfer, licence, sub-licence, loan, lease, disclose or publish the Website to any third person, except with Valocity´s prior written consent;

    (f) Not upload any content onto the Website that:

    (i) Is illegal, offensive or unsafe or which breaches the copyright of any third party;

    (ii) Is inaccurate, misleading or deceptive; or

    (iii) Contains any malicious code, data or disabling feature.

    4. Intellectual Property

    4.1 You acknowledge that Valocity is the sole owner (or licensee) of all intellectual property and content (including, but not limited to, all trademarks, brands, trade names, ideas, systems, applications, copyrights, trade secrets, database, know how, confidential information, message and communication facilities, any textual or graphic material, processes and competitions, together the ´Intellectual Property´) which is displayed on the Website (but for the avoidance of doubt, this excludes any content posted on the Website by a user of the Website).

    4.2 All pre-existing Intellectual Property of a party shall remain property of that party.

    4.3 Valocity provides a non-exclusive licence to you to use the Website solely for the purposes set out in these terms and conditions.

    5. Privacy

    5.1 We will act in accordance with the Privacy Act 1993. For further details on privacy, please read our Privacy Policy

    6. Liability 

    6.1 Valocity does not warrant, guarantee or make any representations regarding the security of the Website, or that the Website is free from destructive materials, including but not limited to computer viruses, hackers, spyware, adware or other technical sabotage, nor does Valocity warrant, guarantee or make any representations that the Website will be fully accessible at all times, uninterrupted or error free.

    6.2 Any conditions, warranties or other terms implied by statute or common law are excluded to the fullest extent allowed by law.

    6.3 Valocity shall not be liable in contract, tort (including negligence), or otherwise for any direct or indirect damage, economic loss, or consequential or other loss whatsoever in respect of or arising out of use of the Website, infringement of any intellectual property or any act or omission of Valocity.

    6.4 If you place reliance on material posted on this Website you do so at your own risk, and you indemnify Valocity (and its related entities) from any liabilities, claims, costs, loss (including consequential loss) or damage suffered or caused by reason of your reliance on any material posted on this Website.

    7. General

    7.1 These terms and conditions are governed by the laws of New Zealand and you submit to the non-exclusive jurisdiction of the New Zealand courts.

    7.2 If any provision of these terms and conditions becomes or is held invalid, unenforceable or illegal for any reason, and in any respect, that provision shall be severed from the remaining terms and conditions, which shall continue in full force and effect.